Shipping & Delivery Policy
When will my order be shipped?
All orders will be shipped on the next business day. So if you order on a Friday your order will go out on Monday. If you order Christmas Day your order would go out on the next business day after the public holidays.
Where/what do you ship and how much is it?
Melbourne Metropolitan Shipping:
What We Ship: We can deliver anything from the website (treats, accessories and raw food).
Local Pick Up: You can pick up your order in store 7 days per week 9am - 6pm.
Shipping Fees: We can deliver to your Melbourne address for a flat fee of $12.99 for orders under $100. Orders over $100 are shipped for free.
Australia Wide Shipping
Shipping for outside of the Melbourne Metropolitan area.
What We Ship: We can deliver treats and accessories only to the rest of Australia (no raw foods).
Shipping Fees: Shipping for Australian orders is a flat fee of $12.99 for orders under $100.
Orders over $100 are free shipping.
What We Ship: We can only deliver treats outside of Australia.
Shipping Fees: Shipping on orders outside of Australia is $30 flat fee. Unfortunately we can't offer free shipping on orders outside of Australia.